Time frame for order from dispatch date:

Delhi - NCR, Mumbai, Bangalore, Hyderabad, Chennai: 2-4 Working days

Rest of India: 4-6 Working days

At Kuteheart, we prioritize quality to deliver the best Rabbit Plushie experience. Our manufacturing process includes seven key quality checks:

• Material Excellence: We use top-quality, hypoallergenic materials for a safe and soft feel
• Precision Cutting: Advanced cutting ensures accurate dimensions and design.
• Line Monitoring: Regularly inspect production lines for efficiency and consistency.
• Sampling for Quality: Randomly sample products to check for defects.
• Assembly Verification: Confirm correct assembly of components.
• Assembly Inspection: A thorough final inspection ensures overall quality.
• Packaging Prowess: Each Car set undergoes a final check before packaging.

Money Back Guarantee for (Puzzle track car set)

We stand by the quality of our products at kuteheart.com, and your satisfaction is our top priority. If you receive a product with a manufacturing defect, we offer a hassle-free money-back guarantee.

Conditions:

1. Products must be returned within 7 days of receiving your order.
2. The defect must be a result of manufacturing, not due to mishandling or misuse.
3. A clear unboxing video must be provided to verify the defect.

Process:
1. Contact our customer support at heart@kuteheart.com within 7 days of receiving your order.
2. Provide a brief description of the defect and attach the unboxing video.
3. Our team will review the information and guide you through the return process.Upon successful verification, we will process your refund promptly.

Thank you for choosing kuteheart.com and we appreciate your trust in our commitment to quality.