Refund policy

15-Day Return Policy

We offer a 15-day return policy, meaning you have 15 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.
• A clear unboxing video of the package is mandatory for return requests.

To start a return, please contact us at heart@kuteheart.com.

Once your return request is approved, we will send you a return shipping label along with instructions on how and where to send the package. Returns sent without prior approval will not be accepted.

For any return-related queries, feel free to reach out to us at heart@kuteheart.com or call us at +91 91779 57877.

Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away, so we can assess the issue and resolve it promptly.

Exchanges

If you wish to exchange an item, the quickest way is to return the original item and place a new order separately after your return is accepted.

Once the return is approved and received, the refund for the original item will be processed and credited to the original payment method within 10 business days. Your bank or credit card company may take additional time to process the transaction.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed and credited to the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at heart@kuteheart.com.